- MSAPMSUP201A - Receive or despatch goods
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
MSAPMSUP201A Mapping and Delivery Guide
Receive or despatch goods
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | MSAPMSUP201A - Receive or despatch goods |
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Description | This competency covers the handling of materials by an operator as an adjunct to the job of making product. It applies to a limited range of materials. It is NOT intended to be an alternative warehousing competency.This competency is typically performed by operators working either independently or as part of a work team. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Application of this unitThis competency applies to operators who receive, process despatch orders, despatch products/materials and maintain records. The key factors are correctly identifying and selecting the goods to be despatched and ensuring they are despatched to the correct location. It includes:checking order requests/consignment note documentation for products/materials to be despatchedidentifying and selecting the correct products/materialsorganising products/materials to be moved into the right place by the right time, using the appropriate handling equipmentpreparing products/materials for despatchcompleting and checking all documentationupdating records. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | PrerequisitesThis unit has no prerequisites. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Identify work requirements. |
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Element: Move materials into/out of storage or from production. |
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Element: Prepare goods for despatch. |
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Element: Complete materials movement records. |
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Evidence Required
List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
The Evidence Guide provides advice on assessment and must be read in conjunction with the Performance Criteria, required skills and knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Overview of assessment
A holistic approach should be taken to the assessment.
Assessors must be satisfied that the person can consistently perform the unit as a whole, as defined by the Elements, Performance Criteria and skills and knowledge.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
It is essential that competence is demonstrated in the ability torecognise and analyse potential situations requiring action and then in implementing appropriate corrective action.
Consistent performance should be demonstrated. For example, look to see that:
packaging standards are met consistently
procedures and work instructions are read and interpreted correctly
potential problems are recognisedand action is taken (ie, the problem is fixed or reported)
action is taken to ensure problems are dealt with in a timely manner
problems caused by product/material issues are recognised and an appropriate contribution made to a solution
items initiated are followed through until final resolution has occurred.
effective communication between team members, supervisors and other staff is maintained.
Competence must be demonstrated in the operation of all ancillary equipment to the level required for this competency unit.
Assessment method and context
Assessment will occur using industrial equipment and will be undertaken in a work-like environment.
Competence in this unit may be assessed:
by observation over time on a processing plant
by using a suitable simulation and/or a range of case studies/scenarios
through a combination of these techniques.
In all cases it is expected that practical assessment will be combined with targeted questioning to assess the underpinning knowledge and theoretical assessment will be combined with appropriate practical/simulation or similar assessment. Assessors need to be aware of any cultural issues that may affect responses to questions.
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the assessee and the work being performed.
Specific resources for assessment
This section should be read in conjunction with the Range Statement for this unit of competency. Resources required include suitable access to an operating plant or equipment that allows for appropriate and realistic simulation. A bank of case studies/scenarios and questions will also be required to the extent that they form part of the assessment method. Questioning may take place either in the workplace, or in an adjacent, quiet facility such as an office or lunchroom. No other special resources are required.
Access must be provided to appropriate learning and/or assessment support when required. Where applicable, physical resources should include equipment modified for people with disabilities.
Submission Requirements
List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here
Assessment task 1: [title] Due date:
(add new lines for each of the assessment tasks)
Assessment Tasks
Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
This describes the essential skills and knowledge and their level required for this unit.
Knowledge and understanding of the materials handling processes and requirements sufficient to recognise non-standard situations and then determine appropriate action which is consistent with operating guidelines is required.
Knowledge is required of the product/material, its properties and uses sufficient for correct receipt, storage and despatching. Knowledge of the relevant OHS and environmental requirements is required along with an ability to implement them in a manner which is relevant to the materials handled.
Competence includes the ability toapply and/or describe:
product/material knowledge
inventory and ordering systems
transport requirements and restrictions for products/materials
correct OHS procedures
storage/handling principles and procedures
material hazard properties and their implications for safe handling and storage
significance of material to customers; transport requirements and restrictions for materials
plan own work, including predicting consequences and identifying improvements
identify and describe own role and role of others involved directly in the processing of orders and despatching of products
use PPE, safely handle products and materials, read relevant safety information and apply safety precautions appropriate to the task
distinguish between causes of problems such as product requirements and job priority as relevant to the practical completion of the job.
Language, literacy and numeracy requirements
This unit requires the ability to read and interpret typical product specifications, job sheets, procedures, material labels and safety information as provided to operators.
Writing is required to the level of completing workplace forms.
Basic numeracy is required, e.g. to determine that two 25 kg bags are needed to make up a requirement for 50 kg.
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Where reference is made to industry codes of practice, and/or Australian/international standards, the latest version must be used.
Context
This competency covers the handling of a limited range of products/materials and their moving into and out of a plant/storage. It is NOT intended for people who, as a major function, operate a warehouse. The appropriate Transport and Distribution competencies should be used here.
This competency may require the operation of forklift trucks or other regulated load shifting devices which are NOT included in this competency, and so would be a co-requisite competency.
The terms order request, documentation, labels, transportation requirements 'paperwork' and 'records' mean any and all relevant information and data whether it is manual, paper based, electronic or verbal, either in person or by phone/radio.
This competency does not imply that moving materials into and from storage/plant are conducted equally, or even using similar techniques. Customers may be internal or external and the loading/unloading of products/materials may mean getting them onto/off a truck or simply from/to the next department.
Procedures
All operations are performed in accordance with procedures.
Procedures include all relevant workplace procedures, work instructions, temporary instructions and relevant industry and government codes and standards.
Tools and equipment
This competency includes use of equipment and tools such as:
mobile plant/fork lifts
manual handling equipment
hand tools
shrink wrappers
tape machine labellers
loose bulk packing equipment.
computers, bar code readers
bag filling equipment
pallets
wrapping machines
personal protective equipment (PPE)
distribution equipment, including A-frames, stillages, containers, elevated platforms and communication equipment.
Hazards
Typical hazards include:
inappropriate movements and postures
physical and atmospheric hazards of materials
height or depth of storage receptacles
stationary and moving machinery, parts or components
noise, light, energy sources
humidity, air temperature, radiant heat
manual handling hazards.
Problems
'Respond to routine problems' means 'apply known solutions to a limited range of predictable problems'. Typical process and product problems may include:
special storage requirements including moisture and contamination control
handling of incomplete loads (either in or out)
handling of materials which do not meet specifications
conflicting priorities
incomplete or incorrect paperwork.
product requirements
job priority
product/material variations.
Variables
Key variables to be monitored include:
types of products or materials to be received/despatched
handling heights
types of equipment
types of workplace documentation
atmospheric conditions.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist
Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice | Yes | No | Comments/feedback |
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Read and interpret documentation. | |||
Identify required schedules for receipt or despatch. | |||
Identify correct product/material. | |||
Plan work sequence using workplace and product knowledge. | |||
Select appropriate materials handling equipment as required. | |||
Identify OH&S requirements. | |||
Check paperwork and identity of materials. | |||
Check for completeness and/or damage. | |||
Take action on non-conforming products/materials. | |||
Handle and move products/materials into/out of storage safely. | |||
Store materials safely as necessary. | |||
Identify and read workplace procedures for assembling and completing orders. | |||
Select and check goods for despatch. against product/material knowledge, labels and other identification systems. | |||
Sort, assemble and consolidate products as necessary. | |||
Secure order and place in storage areas, in accordance with schedule. | |||
Check order against despatch schedule and order form. | |||
Complete materials movement records (in or out). | |||
Update records as required. | |||
Complete other paperwork and records as required. |
Forms
Assessment Cover Sheet
MSAPMSUP201A - Receive or despatch goods
Assessment task 1: [title]
Student name:
Student ID:
I declare that the assessment tasks submitted for this unit are my own work.
Student signature:
Result: Competent Not yet competent
Feedback to student
Assessor name:
Signature:
Date:
Assessment Record Sheet
MSAPMSUP201A - Receive or despatch goods
Student name:
Student ID:
Assessment task 1: [title] Result: Competent Not yet competent
(add lines for each task)
Feedback to student:
Overall assessment result: Competent Not yet competent
Assessor name:
Signature:
Date:
Student signature:
Date: